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Sekential

Threads

For every thread, you know what the customer sees.

The Inbox brings together the threads of your team, your AI Teammates and your customers. Each step in your started Playbooks has its own thread.

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TeamAITeammatesCustomerInbox

What is waiting for you comes first.

A proposal to approve, an AI assistant call to approve, a question waiting, a customer waiting for your reply, a mention: the Inbox puts them at the top, in "Needs you". The other threads follow, and are also sorted by customer.

ExampleYour TurnProposal to approvePending questionYou are mentioned

Each thread says who reads it.

A team thread stays between you: the customer never sees it. A customer thread arrives in their portal, and its first message is reviewed before it is sent. Sekential prepares a reply: you send it, edit it or ask for another version.

ExampleInternalTeamExternalCustomerCustomer portal

A thread starts where you work.

Opened on a step, a journey, a Playbook or a customer, the thread stays on that page. A person added to the thread reads its history. The audience is chosen at opening and does not change: a team thread never opens to a customer.

  • On the page you are on

    The thread opens on the step, journey, Playbook or customer shown.

  • An audience set at opening

    A team thread never opens to a customer, and a Note to self stays yours.

  • The history for newcomers

    A person added to the thread reads everything before.

  • At platform level

    Your team and your AI Teammates. No customer thread.

StepCustomerInbox

What Threads do

  • An Inbox for the team

    The threads of your steps, your journeys and your AI Teammates, also sorted by customer.

  • Needs you

    Proposals to approve, AI assistant calls to approve, questions and mentions come first.

  • Team threads

    Between teammates, on a customer, a journey or a step. The customer never sees them.

  • Customer threads

    They arrive in the customer's portal. The first message is reviewed before it is sent.

  • Sekential in the thread

    Your assistant replies in its thread and prepares replies that you approve.

  • Claude and Codex

    Connected to your workspace, these AI assistants receive a goal and reply in the thread.

  • Linked thread

    Next to a thread, a linked thread to discuss it between you, without noise for the others.

  • Note to self

    A thread for you, that no one else reads.

  • Mentions

    One view gathers the threads where you are mentioned.

  • Incoming emails in the Inbox

    Soon

    Your customers' emails arrive as threads in the Inbox.

  • Slack in the Inbox

    Soon

    The customer's Slack channel in the Inbox, with replies sent from Sekential.

Reply to approve

Related features

Drive

Each customer's files, in two spaces: Internal and External.

Customer Portal

What your customer reads and what they write to you, in their portal.

Integrations

Gmail, Slack and your AI assistants connected to Sekential.

Frequently asked questions

What your customer sees
Customer threads, in their portal. Team threads, your notes and your AI Teammates' threads stay within your team.
Before a message goes out
The first message of a customer thread is reviewed before it is sent, and can stay internal. No AI Teammate writes to your customer without your CSM's approval.
Claude and Codex
Once connected to your workspace, these AI assistants receive a goal and reply in the thread. A thread the customer reads is never handed to them.
Your emails and Slack
A Gmail thread is attached to a step. The customer's Slack channel can be read on their customer record.
Your Sekential assistant
Sekential, your portfolio assistant, prepares and proposes in your threads. Nothing is sent or applied without your approval.
Threads outside a customer
At platform level, a thread stays within your team, with your AI Teammates. No customer thread opens there.
Reply to approve

Find every thread with its customer.

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Reply to approve