Marketing
After the sale, stay close to customer work.
Prepare a workshop, gather feedback and coordinate contributions with Customer Success. Marketing work takes its place in the customer journey.
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Open to a small number of companies.
A customer programme, with concrete steps.
A workshop or customer review can involve several teams. Give tasks, meetings and file requests an owner and a deadline. The journey keeps the shared work together.
Keep feedback close to its context.
A journey brings together product feedback, threads and its Drive. Review the conversations and documents before preparing the next contribution with CS and Product.
Share the right document, with the right people.
Keep working materials in the internal Drive. Documents intended for the customer go into the external space shared through their portal. Permissions determine who can read or edit each resource.
Working with Sekential
An example customer programme
Preparing a workshop with CS, requesting customer materials, holding the meeting and storing the notes are examples of work coordinated through steps.
The marketing scope
The journey brings together contributions after the sale: workshops, useful customer content, feedback and work with CS. Each contribution can become steps assigned to the people involved.
Customer feedback
The journey includes a Product Feedback space. Threads and files add context so Marketing, CS and Product can work from the same information.
Move your contributions forward with the customer’s teams.
Join for free
Open to a small number of companies.