Get your software adopted
Each customer uses what they bought, and gets the results they expect.
Your team writes down the results the customer expects, with them. Their portal trains them on your software and shows them their part, and your CSM sees each result move toward its target.
7-day free trial.
Where things get stuck today
The account is open, usage doesn't follow.
Your customer has signed, their access is ready, and weeks go by before their teams use it.
Some users never log in.
The sponsor is convinced, their teams keep their habits, and nobody tells you.
Training comes down to one kickoff session.
After that, your CSM follows up by hand, customer by customer: emails, video calls, videos.
Usage doesn't tell you whether the result is coming.
Your customer can log in every day without moving toward what they bought, and the gap comes to light at renewal.
From first access to results achieved
The results, written down.
Who: your CSM and the customer
At the kickoff meeting, your team writes down the results the customer expects, with them, each with its target and its date. The customer finds them in their portal.
The right people.
Who: your CSM
Your team notes who matters at the customer: the decision maker, the champion, the end users, the skeptic.
Training in the portal.
Who: your team, then the customer
Your branded portal arranges your training videos in viewing order, next to the customer's steps. Your admins see, person by person, whether each step email was delivered.
The customer's part.
Who: the customer
They fill in a form, upload a file, write on a step and mark it as done.
The AI Teammates: When a step is waiting, the Step Agent prepares a message for the customer; your CSM approves it before it is sent.
The results, tracked.
Who: your CSM, with the customer
Your team records the value achieved with the customer, result by result: in progress, achieved or missed.
The AI Teammates: The Business Outcome Agent tracks each objective, and the Journey Agents alert your CSM when one of them slips. Soon
What you take from it.
Who: your product team and your Head of CS
What the customer says about your software goes to product feedback, in their own words.
What each customer does in your software feeds the tracking of their results. Soon
What you use
Business Outcomes
Your Customer Outcomes: each expected result, with its target and the value achieved, which your customer reads in their portal.
Customer Portal
Your post-sale website: your training videos, the customer's steps, their results.
Steps
The customer fills in, uploads and marks as done, in the right place in the journey.
AI Teammates
The Step Agent prepares your follow-ups, and your CSM approves them.
Insights
Accounts by champion count, and each stakeholder's disposition.
Integrations
SoonUsage of your software, through Mixpanel, PostHog, Amplitude or Segment.
The teams in this adoption
Customer Success
Your CSM sees each result move forward and knows whom to follow up with.
Onboarding
It sets up the results and the training from kickoff.
Product
Your PMs read what the customer says about your software, in their own words.
Leadership
You see, customer by customer, which results are achieved.
Questions about adoption
An adoption score
The value achieved
Training your users
Emails that don't arrive
Usage of your softwareSoon
What your customer sees
Your customers bought results. See them arrive, objective by objective.
7-day free trial.